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Kmlog Support
Help when you need it.
Quick answers for account access, reliable work-trip recording, vehicle records, reports and membership.
Location permissions
Allow precise location while using Kmlog, then enable background access for reliable route recording when the screen is locked. Tracking runs only during a trip you start.
Trip recording
Start the trip before driving and stop it after arrival. Force-closing the app or disabling Location Services may create route gaps. In the next update, Simple stays the default and optional Logbook tools can be enabled in Settings > Recording preferences.
Find trips
In the next update, Home shows the latest 10 trips. Open Find trips to browse the calendar, choose a date that contains records and view every trip from that day.
Vehicles and odometer
In the next update, use Settings > Manage vehicles to add a vehicle, choose a default, archive or restore profiles and set kilometres or miles. Optional odometer readings remain separate from GPS-recorded distance.
Addresses and stops
After a trip, choose a nearby address or business and add stops that fall within the recorded route area. Saved place names can be matched on future trips.
Reports and sharing
Choose a date range and create an image or PDF report. The next update can filter a report to one vehicle and include optional vehicle usage details. Saved report snapshots do not change when you later edit a vehicle or preference.
Membership
Open Settings > Membership to view plans. Billing, local prices and introductory-offer eligibility are controlled by Apple App Store or Google Play.
Account and data
Delete your Kmlog account and data.
In Kmlog, go to Settings > Account > Delete account and data. Kmlog asks for confirmation before removing the cloud account and local records for that account.
If you cannot access the app, email us from the address used for your Kmlog account. We will verify the request before deleting associated cloud data, except for limited records that must be retained for security, fraud prevention, financial reconciliation or legal compliance.